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Warranty Policy

Limited Warranty

Famree Inc. warrants to the original consumer purchaser that the Famree product will be free from defects in workmanship and material under normal consumer use during the applicable warranty period identified in the ‘Warranty Period’ section below, subject to the exclusions set forth below. This warranty statement sets forth Famree’ total and exclusive warranty obligation. We will not assume, nor authorize any person to assume for us, any other liability in connection with the sale of our products.

Warranty Period

The warranty period for Famree products is 12 months. (NOTE: This warranty period applies only to this website and does not apply to products purchased on other websites.) In each case, the warranty period is measured starting on the date of purchase by the original consumer purchaser. The sales receipt from the first consumer purchase, or other reasonable documentary proof, is required in order to establish the start date of the warranty period.

Remedy

Famree will repair or replace (at Famree’ option and expense) any Famree product that fails to operate during the applicable warranty period due to a defect in workmanship or material. If a valid claim is made during the applicable period, Famree, at its option, will either (1) replace the product, or (2) exchange the product with a product that is of equal value. A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater. Customer is responsible for the return shipping costs.

Limited to Original Consumer Buyer

The warranty on Famree’ product is limited to the original consumer purchaser and is not transferable to any subsequent owner.

Exclusions

Famree’ warranty does not apply to (i) any product that is misused, abused, modified, damaged by accident, or used for anything other than normal consumer use as authorized in Famree’ current product literature, or (ii) any product purchased through an online auction house. 

How to Receive Service

To obtain warranty service, contact our customer service team at support@famree.com.